Shipping and return policies

Shipping and return policy

Welcome to FUZZY FEEl ! We're delighted to have you as a valued customer. Please take a moment to review our shipping and return policy to ensure a smooth shopping experience.

Shipping Information:

  • Processing Time: Orders typically take 1-2 business days to process and prepare for shipping, although this may vary during high-demand periods.
  • Shipping Methods: We offer a variety of shipping options, including standard, expedited, and international shipping. Shipping costs and estimated delivery times will be displayed at checkout.
  • Shipping Charges: Shipping charges are calculated based on the weight and destination of your order. Some orders may qualify for free shipping, depending on the total order value and current promotions.
  • Tracking: Once your order ships, you will receive a tracking number via email, allowing you to monitor the delivery status of your package.
  • Delivery Issues: In the rare event of a lost or damaged package, please contact our Customer Support team, and we will promptly resolve the issue.

Return and Exchange Policy:

We want you to be completely satisfied with your purchase from [Your Online Store]. If you're not happy with your order, we offer a hassle-free return and exchange process.

  • Return Eligibility: To be eligible for a return or exchange, your item must be in its original condition, unused, and in the same packaging as received. Returns are generally accepted within 30 days of delivery.
  • Return Process: To initiate a return or exchange, please contact our Customer Support team to request a Return Merchandise Authorization (RMA) number. This RMA number must be included with the returned item.
  • Refunds and Exchanges: Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund or exchange. Refunds will be processed within a reasonable timeframe, and exchanges will be shipped out promptly.
  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product.
  • Non-Returnable Items: Certain items, such as perishable goods, gift cards, and personalized items, are non-returnable. Please check product descriptions for any specific return exceptions.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 5 days of delivery. We will provide instructions on returning the item, and we will cover the return shipping costs.

Important Notes:

  • We reserve the right to refuse returns that do not meet our return policy criteria.
  • Refunds will be issued to the original method of payment used during the purchase.
  • Please allow up to 5 business days for refunds to appear in your account.
  • The customer is responsible for providing accurate shipping information. We are not responsible for incorrect addresses or delivery issues due to inaccurate information.

Thank you for choosing [Your Online Store]. We are committed to providing exceptional products and service. If you have any questions or concerns, please do not hesitate to reach out to our Customer Support team. Your satisfaction is our top priority. Happy shopping!